Frequently Asked Questions

When is my booking confirmed?

Only after H&M DRIVE confirms it on WhatsApp.

Can I cancel for free?

Yes, even less than 24 hours before pick-up. There are no no-show fees.

How can I pay?

Online payment is temporarily unavailable. Pay for the rental when the vehicle is handed over.

How is the Franchise handled?

Choose a card pre-authorisation via TPE or a cash deposit. Cash is returned on the day of return, subject to justified contractual deductions. Card-hold release is requested on return; banking delays may apply.

What insurance is included?

All-risk and third-party liability insurance according to the policy, exclusions and Franchise terms.

Can I receive a similar car?

Only with your agreement before the final confirmation.

Do prices change in summer?

Prices shown are starting rates. A €5/day seasonal supplement applies to rental days in June, July and August. The request form includes this supplement in the estimate. Booking is confirmed only by H&M DRIVE on WhatsApp.